Frequently Asked Questions (FAQ)
We have repair centers across the US and Canada. Please contact your sellers or Forbest at 877-369-1199 (US) or 905-604-6226 (Canada) if you have any problems directly before shipping out the return.
WARNING
Forbest Camera Heads are rated IP68 Waterproof and ARE NOT intended for submersion over 6ft. Please ensure you are using your Forbest Camera for its intended purpose
How long will it take to get my order?
Shipment time will depend on your location. Orders processed are processed same or next day and shipped out. Shipping is approximately 5-7 business days to arrive by standard shipping. Delivery details, including a shipment tracking number, will be provided in your confirmation email.
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Please view our Return & Warranty Policy Here. For further questions, chat with us directly or call us and we’ll take you through the process.
Can I change or customize something on my system?
All Forbest Products are fully customizable with our products featuring fully interchangeable parts. Instead of purchasing an additional system, get the most value by swapping specific parts. We can help ensure our products fit the exact job. For support or advice chat with a Forbest Representative directly by clicking here.
What different types of inspection cameras do Forbest Products Co. carry?
Over 15 years, Forbest has developed several lines of cameras for different applications. This includes, but is not limited to, Pipe/Pipeline Inspection Cameras; Robot Crawler Inspection Cameras; Mechanic & Handheld Cameras; Duct Inspection Cameras; Pole & Tablet Inspection Cameras, and Well & Chimney Inspection Cameras.
Which Inspection Camera should I buy?
Click Here to learn more, or ask a representative using the CHAT.
Can I use Forbest Inspection Cameras underwater?
All Forbest Camera Heads are rated IP68 Waterproof and are waterproof up to 8 Ft. underwater.
WARNING - All sewer/pipe/drain inspection cameras ARE NOT intended for submersion over 8ft. Please ensure you are using your Forbest Camera for its intended purpose.
Is your locator compatible with other transmitters and vice versa?
Yes, our locators will pick up the frequency of any 512 Hz transmission.
What is the battery life of your cameras?
You can use the rechargeable battery pack or the wall adapter to power the camera. The Li-ion battery pack can last between 4 to 6 hours after being fully charged.
How long will it take to get my order?
Shipment time will depend on your location. Orders processed are processed same or next day and shipped out. Shipping is approximately 5-7 business days to arrive by standard shipping. Delivery details, including a shipment tracking number, will be provided in your confirmation email.
Is ODM/OEM available with Forbest Products Co.?
Yes. Please contact Forbest at 1-877-369-11`99 or send an email to info@forbestusa.com for details of specifications and quotes.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.